Frequently Asked Questions
Everything you need to know about your Persona experience.
How do I determine the right size for me?
Each product page features a detailed 'Size & Fit' guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed aesthetic.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Exchanges are complimentary, while returns for a refund incur a small shipping fee.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
Are your materials sustainably sourced?
Yes, Persona is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize environmental impact.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status directly through your Persona account dashboard.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.